Troubleshooting Common Errors

Quick solutions to the most common errors you might encounter when working with 1cPlatform.

401 Unauthorized

Cause: Invalid or missing API key

Solution:

• Verify your API key is correct
• Check that the key hasn't expired
• Ensure you're using the correct authentication header format
• Confirm the key has the necessary permissions

429 Too Many Requests

Cause: You've exceeded your rate limit

Solution:

• Implement exponential backoff
• Check X-RateLimit-Reset header for retry time
• Consider upgrading your plan
• Optimize your request patterns

500 Internal Server Error

Cause: Unexpected server error

Solution:

• Retry the request after a brief delay
• Check our status page for ongoing incidents
• If persistent, contact support with the request ID

400 Bad Request

Cause: Malformed request or invalid parameters

Solution:

• Verify JSON syntax is correct
• Check all required parameters are included
• Ensure parameter types match the API specification
• Review the error message for specific details

404 Not Found

Cause: Resource doesn't exist or incorrect endpoint

Solution:

• Verify the endpoint URL is correct
• Check that the resource ID is valid
• Ensure you're using the correct API version
• Confirm the resource hasn't been deleted